任务5 发运作业
Task Five Shipping Operation

任务导入 Lead-in

发货组小赵：刘师傅，今天要发货的货品已经全部验货完毕，请尽快来提货吧。

司机小刘：好的，小赵，我大概一个小时左右到。

……

司机小刘：小赵，我过来提货。

发货组小赵：刘师傅，你要送的货在发货暂存区，我带你过去。

司机小刘：麻烦你了。

发货组小赵：你先对照验货交接单核对一下货品。

司机小刘：嗯，我看一下数量没有问题。

发货组小赵：那你签字确认一下，就可以将货物装车发运了。

司机小刘：好的。

Member Xiao Zhao of Delivery Team: Driver Liu, all the goods to be delivered today have been inspected; please pick up the goods as soon as possible.

Driver Liu: Ok, Xiao Zhao, I will get there in about an hour.

……

Driver Liu: Xiao Zhao, I will come over to pick up the goods.

Member Xiao Zhao of Delivery Team: Driver Liu, the goods you need to send are in the temporary storage area. I will show you there.

Driver Liu: Thanks for the trouble.

Member Xiao Zhao of Delivery Team: Please check the goods according to the inspection receipt first.

Driver Liu: Well, let me see... the quantity is Ok.

Member Xiao Zhao of Delivery Team: Please sign for confirmation, and then the goods can be loaded and shipped.

Driver Liu: Sure.

发运作业岗位人员及其职责 Personnel in Shipping Operation and their Responsibilities

发运作业流程 Shipment Operation Process

具体实施步骤 Specific Implementation Steps

任务交接

验货组员验货完成，通知发货组员准备发运。为防止验货遗漏问题，需尽快完成发运，当天完成验货的最迟在第二天上午完成发运。

Task handover

The inspection team completes the inspection and notify the delivery team to prepare for shipment. In order to prevent the omission of the inspection, the shipment needs to be completed as soon as possible. If the inspection is completed on the same day, the shipment should be completed the next morning at the latest.

提货发运

（1）司机到达仓库后，首先填写“司机登记表”，再进入发货暂存区提货。

（2）司机根据调度指令，到指定月台找到货物，拿取“验货交接单”。

（3）司机清点货物明细，查询实物数量与“验货交接单”是否一致，确认无误后，将货物搬运至仓库出口与发货组员进行复核。

（4）发货组员与司机在仓库出口的发运交接区对照“验货交接单”，复核出库货物，清点箱数。核对一致后，由双方在“验货交接单”上签字。之后发货组员在RF终端完成发货交接（图3.5.2）。

（5）交接完毕后放行，司机将货物拉出仓库，装车并出发送货。

Pick up and delivery

（1）After arriving at the warehouse, the driver fills in the "Driver Registration Form" first, and then enters the delivery temporary storage area to pick up the goods.

（2）According to the dispatch instructions, the driver finds the designated platform and take the "inspection and delivery form".

（3）The driver checks the details of the goods and checks whether the physical quantity is consistent with the "inspection and delivery form". After confirmation, the goods will be carried to the warehouse for export and the delivery team members for review.

（4）The delivery team and the driver shall check the goods at the delivery area at the exit of the warehouse, check the outbound goods and check the number of boxes. After the verification is consistent, both parties shall sign on the "inspection and delivery form". Then the delivery team members completed the delivery at the RF terminal. (Figure 3.5.2)

（5）After the handover, the driver will pull the goods out of the warehouse, load the goods and leave for delivery.

作业检查

发运作业完成，配送司机拉货出仓开始配送作业。发货组长每天在电脑端【WMS】检查发货状态是否为完全发运。针对部分发运的，查找原因，并登记至“部分发运表”进行跟踪。如因库存缺货导致状态为“部分发运”的，可直接进行系统关单处理（图3.5.3）。

Operation inspection

The delivery operation is completed, and the driver pulls the goods out of the warehouse and starts the delivery operation. The delivery leader checks whether the delivery status is full shipment on the computer end [WMS] every day. For some shipments, the delivery leader find out the cause, and register to the "partial shipment table" for tracking. If the status is "partial shipment" due to the shortage of inventory, the system close order can be directly processed. (Figure 3.5.3)

异常处理

“配送出库单”与“验货交接单”不一致

配送司机清点货物时，发现“配送出库单”任务明细与“验货交接单”不一致。司机应以“验货交接单”的信息做揽收数量上报，并反馈至调度组员，由调度组员与货主客服专员核对信息，进行修改。

Exception handling

"Delivery order" is not consistent with "inspection and handover order"

When the delivery driver counted the goods, he finds that the task details of "delivery of the warehouse receipt" was inconsistent with the "inspection handover order". The driver shall report the quantity with the information of "inspection and handover form" and report it to the dispatching team members, who shall check the information with the customer service specialist of the consignor and make modifications.

实物数量少于“验货交接单”数量

司机清点时发现货物实物数量与“验货交接单”不一致，实物数量少于单据数量，应按如下步骤处理：

① 司机将差异明细反馈至发货组员。

② 发货组员对发货暂存区的其他月台进行货物清点，确认是否有遗漏货物。如找到该货物，继续发运操作。

③ 如仍未找到，将单据信息、少货明细，反馈至库存组员处理。

④ 库存组员补拣货物，并交发货组员复核。将验货人、拣货人信息登记至“拣货验货误差表”中，反馈至验货组长与拣货组长处理。

The physical quantity is less than the quantity of "inspection and handover form".

When the driver finds that the physical quantity of goods is inconsistent with the "inspection and handover sheet", and the physical quantity is less than the quantity of documents, it shall be handled according to the following steps:

①The driver will feedback the difference details to the delivery team members.

② The delivery members shall check the goods of other platforms in the delivery temporary storage area to confirm whether there are any missing goods. If the goods are found, the shipment will continue.

③ If it is still not found, feedback the document information and the inventory details to the inventory team for processing.

④ Inventory team members should pick up the goods, and handover to the delivery team members for review. Register the information of the inspector and the picker to the "picking and inspection error table", and feedback it to the inspection leader and the picker leader for processing.

⑤ 如果库货组员发现所缺货物没有库存，无法补拣的，将库存缺货信息登记在“库存误差表”，并反馈至发货组长及库存组员。

⑥ 发货组长将“发货订单”缺货信息反馈至货主客服专员处理（同验货异常处理）。

⑦ 待货主客服专员同意按照差异数量出库后，发货组长通知验货组员重新打印验货交接单。

⑧ 发货组员在最新的“验货交接单”上签字（姓名、电话、出库时间），并将“验货交接单”交给司机复核签字（包含：姓名、电话，配送车牌号、提货时间）。

⑤ If the warehouse shortage team members find that the missing goods are not in stock and cannot be picked up, register the inventory shortage information in the "inventory error table" and feedback it to the delivery leader and the inventory.

⑥The delivery team leader will feedback the shortage information of the "delivery order" to the customer service specialist of the consignor (with the abnormal inspection processing).

⑦ After the customer service specialist of the cargo owner agrees to leave the warehouse according to the different quantity, the delivery team leader notifies the inspection team to reprint the inspection handover sheet.

⑧ The delivery team members shall sign the latest "inspection and delivery form" (name, telephone number, delivery time), and give the "inspection and delivery form" to the driver for review and signature (including: name, telephone number, delivery license plate number, delivery time).

实物数量多于“验货交接单” 数量

司机清点时发现货物实物数量与“验货交接单”不一致，实物数量多于单据数量，应按如下步骤处理：。

① 司机将差异信息反馈至发货组员。

② 发货组员复核后，将货物实物与“验货交接单”的差异信息反馈至发货组长处理。

③ 发货组长将单据信息、多出货物，交给库存组长。库存组长将多拣货物退回拣选区，将验货人、拣货人信息登记至“拣货验货误差表”中，反馈至验货组长与拣货组长处理。

④ 如果未找到有库位缺货，该货物应视为盘盈。库存组长将盘盈信息登记在“库存误差表”中 。

The physical quantity is more than the quantity of "inspection and handover sheet"

When the driver counts, the physical quantity of goods is inconsistent with the "inspection and handover sheet", and the physical quantity is more than the quantity of documents, which should be handled according to the following steps:.

① The driver will feedback the difference information to the delivery members.

② After the delivery review, the difference between the goods and the "inspection and handover sheet" to the delivery leader for processing.

③ The delivery leader shall deliver the document information and the extra goods to the inventory leader. The inventory leader will return the picking goods to the picking constituency, register the information of the inspector and the picker into the "picking inspection error table", and feedback to the inspection leader and the picking leader for processing.

④ If there is no warehouse found out of stock, the goods shall be regarded as inventory surplus. The inventory leader will register the inventory surplus information in the "inventory error table".

专业核心词汇 Vocabulary

完全发运 complete delivery

发货交接 delivery handover

配送 delivery

部分发运 partial shipment

提货 take delivery of goods

学习拓展 Further Reading

百世企业同城配送时间要求

1.当天上午发运的货物，配送司机需当天下午完成配送签收。

2.当天下午发运的货物，配送司机需最迟在第二天上午完成配送签收。

BEST In-city Delivery Time Requirements

1.For the goods delivered in the morning, the delivery driver shall complete the delivery and receipt in the afternoon of the same day.

2.For the goods delivered in the afternoon, the delivery driver shall complete the delivery and receipt in the morning of the next day at the latest.

知识巩固 Consolidation

排序题

以下词条为发运作业准备的工作内容， 请按照作业顺序依次进行编号。
作业检查 ( )
异常处理 ( )
任务交接 ( )
提货发运 ( )
答案：③ ④ ① ②

选择题

1.司机在清点货物是发现“配送出库单”任务明细与“验货交接单”不一致。此时，应该以（    ）信息为做揽收数量上报，并反馈至调度组员处理。
A.配送出库单
B.验货交接单
C.缺货交接单
D.实物
答案：B

2.清点货物时，当实物数量少于“验货交接单” 数量，如果需要进行补货，库存组员在补拣货后，需要交发货组员复核。之后将验货人、拣货人信息登记至（    ）中，反馈至验货组长与拣货组长处理。
A.库存误差表
B.订单缺货表
C.拣货验货误差表
D.验货交接单
答案：C

3.清点时，发现实物数量多于“验货交接单”数量，应将货品退回至（    ）。
A.暂存区
B.拣选区
C.存储区
D.月台
答案：C

技能训练

训练任务 实施发运作业

【训练目标】

熟悉发运作业工作流程，能够正确处理发运作业过程中的异常情况。

【训练内容】

在完成验货作业的基础上完成如下发运任务：

1.验货组员通知发货组员准备发运。

2.司机到达仓库后，填写“司机登记表”。

3.司机到指定月台找到货物，拿取“验货交接单”，清点货物明细。

4.司机将货物搬运至仓库出口与发货组员进行复核。

5.交接完毕后放行，司机将开始装车并准备出发送货。

6.发货组长对发货状态进行检查。

【考核评价】

工作视频

发运作业-1工具准备及任务交接

发运作业-2系统操作

发运作业-3异常处理

课件

发运作业双语版课件

任务小结

本节课学习任务要点梳理如表所示：